Terms of service

Effective date: November 3, 2026

These Terms of Service ("Terms") govern your use of silkherb.shop and purchases made directly through this website. The website is operated by SilkHerb LLC, a Massachusetts business ("SilkHerb," "we," "us," or "our"). By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law. Please read the purchase terms and linked policies before completing checkout.

1. Who may purchase

To place an order, you must be at least 18 and legally able to enter into a binding contract where you live. Provide accurate contact, delivery, and payment information, and use a payment method you are authorized to use. Our products are intended for adults and must be used in accordance with their labels.

The following policies form part of the terms for purchases directly from silkherb.shop:

Each dedicated policy governs the details of its subject; these Terms provide the general framework. Your order confirmation records your selected products, quantity, price, and purchase option. The Privacy Policy controls matters relating to personal information. Nothing in these Terms or the linked policies reduces rights or remedies that cannot be waived under applicable law.

3. Products and dietary supplement information

We aim to describe products accurately. Packaging images, colors, and appearance can vary with displays or packaging updates. The product label provides the applicable ingredients, directions, eligibility restrictions, and warnings. Contact us before purchasing if information appears inconsistent.

Our products are dietary supplements. Website articles, ingredient research, and other health information are for general education and do not replace individual medical advice. Follow the label and obtain appropriate professional advice before use, especially if you take medication or have a medical condition. Individual experiences vary, and we do not guarantee a particular sleep or health outcome.

Statements about dietary supplements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. These statements do not limit our satisfaction guarantee or your statutory rights.

4. Orders and payments

Review the products, bottle quantity, purchase option, delivery address, and total before submitting an order. A one-time purchase does not renew automatically. A subscription creates recurring orders only when you select that option and complete its checkout authorization.

After checkout, we send an order confirmation to the email address provided. Contact care@silkherb.shop promptly if it contains an error. We may need to verify payment or order information, or decline or cancel an order for a reasonable availability, fraud-prevention, security, or legal reason. If we cancel an order that has been paid, we will refund the amounts paid for the cancelled order.

We will contact you about a material pricing or product error rather than charge a higher price or substitute a materially different product without your agreement. If an order cannot be fulfilled, we will provide the applicable cancellation or refund options.

5. Prices, taxes, and promotions

Prices are in U.S. dollars unless expressly stated otherwise. The product subtotal, applicable discounts, shipping charges, and taxes are shown before payment. Promotional conditions, including eligibility, expiration, or limits on combining discounts, apply only as disclosed with the offer. A discount on one order does not create an entitlement to the same discount on a later order unless it forms part of your confirmed subscription terms.

Price changes apply to future purchases and do not retroactively change an accepted order. Subscription price changes are handled as described below and in the Subscription & Cancellation Policy.

6. Shipping, delivery, and order changes

We currently ship within the United States. Current rates, the free-shipping threshold, and delivery estimates are in our Shipping & Delivery Policy. Free-shipping eligibility is calculated after discounts and before tax, separately for each subscription delivery; different deliveries are not combined to reach the threshold.

Processing and transit are separate stages. Delivery estimates can be affected by destination and carrier conditions. If we cannot ship within the promised timeframe, we will provide the notice, delay choice, cancellation, or refund required by applicable law. A refund for an order we cannot ship includes shipping charges attributable to the unshipped order; the satisfaction guarantee's normal exclusion of original shipping fees does not override that requirement.

For an address correction or cancellation of an existing order, contact us promptly. We may be unable to stop or change fulfillment once it has begun. Cancelling future subscription renewals is a separate action from changing an order already created. Contact us about missing, damaged, incorrect, lost, or delayed items so we can investigate and arrange the appropriate resolution.

7. Subscriptions and automatic renewals

Your selected plan and authorization

Before you subscribe, review the bottle quantity per delivery, full delivery price, delivery and billing interval, shipping, taxes, and any discount terms shown on the product page and at checkout. The full delivery amount is charged at the selected interval; a per-month price comparison is not a monthly installment plan.

By selecting a subscription and completing checkout, you authorize the initial charge and subsequent recurring charges to your selected payment method at that interval until you cancel. The first charge is made when you place the order. Future billing dates are shown in your account. The confirmed plan price applies to the first and subsequent deliveries unless you change plans or a price change takes effect following the applicable notice and consent requirements.

Cancel, pause, or skip

There is no minimum subscription term and no cancellation fee. Manage your subscription online using the email address from your subscription order. Open the subscription, choose Cancel subscription, confirm, and check that its status is cancelled. Cancel before the next scheduled charge begins to stop that renewal. Online cancellation takes effect immediately for future charges and deliveries.

You may instead pause a subscription or skip an upcoming delivery through your account. Make the change before the scheduled charge begins and review the updated billing date. If you cannot access your account or complete an action, email care@silkherb.shop with your subscription email and order number, if available. Contact us promptly if a charge occurs after a cancellation request sent before the scheduled charge.

Existing orders, changes, and notices

Cancelling or pausing a subscription does not automatically cancel or refund an order already charged or shipped. A refund request does not automatically cancel future renewals. Existing deliveries remain eligible for our Returns & Refund Policy, including the 30-day satisfaction guarantee.

Contact us to change your plan or bottle quantity and review the revised total, interval, discount, and shipping terms before confirming. We will notify you before a subscription price change takes effect, provide an opportunity to cancel before the changed price is charged, and obtain consent where required. We will provide renewal and other notices required by applicable law. For complete instructions, see the Subscription & Cancellation Policy.

8. Returns, refunds, and the 30-day satisfaction guarantee

For products purchased directly from silkherb.shop, contact care@silkherb.shop within 30 days of delivery to request a refund under our satisfaction guarantee. Products opened for normal use are covered. This applies to one-time purchases, subscription deliveries, and multi-bottle orders, without a first-bottle or first-order limit. Each delivery has its own 30-day period.

  • After order verification, eligible refunds cover the amount actually paid for the relevant products, plus applicable taxes, to the original payment method.
  • Original shipping fees are non-refundable under the satisfaction guarantee, except where applicable law requires otherwise. There are no restocking or refund fees, and we do not deduct the cost of free standard delivery.
  • Contact us before mailing a return. If a return is needed, we provide instructions and cover return shipping. Do not mail opened supplements without our instructions.
  • Approved refunds are generally initiated within five business days after order verification; your payment provider may need additional time to post them.

The Returns & Refund Policy contains the complete process. Requests for prompt reporting of damaged or incorrect items do not shorten the guarantee or statutory rights. Purchases through Amazon, TikTok Shop, or another retailer are handled through the original purchasing platform under its applicable policies.

9. Accounts, privacy, and Shopify

Keep your account information current and protect your sign-in credentials and verification codes. Contact us if you suspect unauthorized account activity. Never send passwords, verification codes, or full payment card details by email.

Our store is hosted by Shopify. Shopify and other service providers process information to operate and improve the services. Certain Shopify enhanced features use information from interactions with our store, other merchants, and Shopify, including to support personalization, relevant advertising, and measurement, as described in our Privacy Policy and Shopify's Consumer Privacy Policy. These providers may process information in countries other than where you live. See those policies for details and available rights, including our privacy choices page.

Your product purchase is with SilkHerb LLC. Links to third-party platforms do not make those platforms the seller of your SilkHerb website order. Separate terms may govern your use of third-party services.

10. Acceptable use and intellectual property

Do not use the website for unlawful or fraudulent activity, attempt unauthorized access, introduce malicious code, interfere with website operation, misuse another person's information or payment method, or infringe others' rights. We may restrict access where reasonably necessary to address these activities, while preserving rights relating to existing orders and lawful complaints.

SilkHerb's trademarks, branding, text, images, and other website materials belong to us or our licensors. Except as permitted by law or by permission, do not reproduce, sell, or commercially exploit them. This does not restrict lawful personal use, linking to our website, or honest consumer reviews.

11. Reviews and feedback

Reviews should reflect your genuine experience. Do not submit fraudulent content, unlawful material, or another person's confidential information. When you voluntarily submit a review for publication on our website, you permit us to host and display it with the display name you provide. You retain ownership of your content.

We may moderate spam, clearly false content, unlawful or abusive material, irrelevant content, or information that infringes privacy or intellectual property rights. We do not require a favorable opinion, penalize an honest review, or remove a review merely because it is negative.

12. Website availability, warranties, and responsibility

We aim to keep the website accurate and available, but maintenance, outages, technical errors, or events outside our reasonable control can interrupt access. We do not promise uninterrupted or error-free website operation. Such interruptions do not remove our obligations for orders already placed, refunds, or required customer notices.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from a website interruption. This provision does not exclude or limit liability for fraud, gross negligence, willful misconduct, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

We do not disclaim statutory product warranties or remedies that cannot be waived, including applicable rights relating to merchantability, fitness for purpose, non-delivery, or goods that are defective or not as described. Our stated guarantee is additional to those rights.

13. Governing law and resolving concerns

Massachusetts law governs these Terms, subject to any mandatory consumer protections that apply where you live. This choice of law does not deprive you of protections that cannot lawfully be waived.

For questions or concerns, contact care@silkherb.shop so we can try to resolve the matter. Contacting customer care is not a condition that limits any right to seek a legal remedy, use an available small-claims process, or contact a regulator. Any dispute may be brought before a court with lawful jurisdiction.

14. Changes to these Terms and other provisions

We may update these Terms for future use and purchases and will post the revised effective date. We will provide additional notice or obtain consent where required. An update does not retroactively reduce rights attached to an existing order. Changes affecting an ongoing subscription remain subject to the subscription notice and cancellation provisions above and applicable law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later. These Terms, the applicable linked policies, and your confirmed order terms describe the agreement for your purchase, subject always to mandatory legal rights.

15. Contact SilkHerb

SilkHerb LLC
Massachusetts, United States
Customer care: care@silkherb.shop
Contact us online
Contact Information