Contact information

We’re here to help.

Questions about your order, delivery, returns, or subscription? Get in touch with the SilkHerb customer care team.

About the company

SilkHerb™ is a brand operated by SilkHerb LLC, a Massachusetts, United States business. Founded by Lydia Zhang, SilkHerb creates botanical wellness supplements, including Essence of Night™ for women 35+. Learn more about our founder and approach in Our Story.

Contact SilkHerb

SilkHerb LLC
867 Boylston St, Suite 500, Unit 1487
Boston, MA 02116
United States
Customer care: care@silkherb.shop
Website: silkherb.shop
Prefer a form? Contact us online.

Customer care response time

We generally respond within two business days. Business days are Monday–Friday, excluding U.S. federal holidays.

Help us help you

For an order question, include your order number, the email used at checkout, and a brief description of what you need. For a damaged or incorrect item, include clear photos of the product and packaging.

Please contact us before mailing a return so we can provide the correct instructions. Do not send passwords, verification codes, full payment card details, or sensitive medical information.

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