Shipping policy
Last updated: November 2, 2026
We prepare every SilkHerb order with care. We currently ship within the United States.
U.S. Standard Shipping
| Order subtotal | Shipping |
|---|---|
| $60 or more | Free |
| Below $60 | $4.99 |
The free-shipping threshold is calculated after discounts and before tax. Applicable taxes and final shipping charges are shown at checkout.
Subscription deliveries
The same shipping rates apply separately to each subscription delivery. Each delivery must reach $60 after discounts and before tax to qualify for free U.S. standard shipping. Totals from different deliveries are not combined to reach the threshold.
Processing & Delivery Times
- Order processing: typically 1–3 business days after payment confirmation.
- Standard delivery: estimated 3–4 business days after shipment. This transit time is in addition to order processing.
Business days are Monday through Friday, excluding U.S. federal holidays. These are estimates; destination, peak periods, weather, and carrier delays may affect timing.
Tracking your order
When your order ships, we will email your shipping confirmation and tracking information. If you need help locating an update, contact care@silkherb.shop with your order number.
Address changes & returned packages
Please check your shipping address before placing your order. Contact us promptly if a correction is needed; we may be unable to change an address once fulfillment begins. If a package is returned because of an incorrect or incomplete address, we can arrange reshipment after it is returned. Additional shipping charges may apply.
Delays or delivery concerns
If tracking shows delivery but you cannot find your package, or an order appears lost or delayed, contact us promptly, ideally within seven days of the delivery notice. We will help investigate with the carrier. If we cannot ship within the promised timeframe, we will contact you about delay, cancellation, or refund options as applicable.
Customer care
Email care@silkherb.shop with your order number, or use our contact form.
For product returns and refunds, see our Returns & Refund Policy. To manage future subscription deliveries, see our Subscription & Cancellation Policy.